CustomerEagle brings knowledge grounded AI, a shared team inbox, live channels, automation and reporting into one place. Start with the work that matters most, then add the capabilities your operation needs.
Answers can start with your own sources, conversations can stay in one workspace, and the handoff to a person remains visible. The platform connects those moments without asking you to replace every tool on day one.
Knowledge base and crawler ingestion
02 · Shared inboxOne workspace for live channels
03 · OperationsWorkflow and proactive rules
04 · AI voiceGuided AI call scenarios
CustomerEagle searches your connected knowledge and cites the source in the response. When confidence is low, the conversation can move to your team instead of guessing.
Your team works from one inbox across website chat, email, WhatsApp, Messenger and Instagram. Context, ownership and internal collaboration stay close to the customer’s message.
Automations, SLA escalation, integrations and analytics help your team act on what is happening. Use the controls that fit your process and keep a clear record of the work.
The AI Voice add-on brings guided phone conversations, transfers and call history into the same operating model. Voice is request access today, with configuration and disclosure requirements before calls go live.
The platform covers the customer journey from first question to resolved case, with room for team workflows and connected systems.
Availability depends on plan, channel, add-on and configuration. Voice is available by request; commerce actions require a supported connection. Pricing →
Ground answers in the material your team trusts.
Give agents one place to work across customer channels.
Extend the support model to guided AI phone conversations.
Keep customer context close to the conversations that need it.
Make repeatable work consistent and visible.
Use supported store data where a connection is active.
Turn your knowledge into a public customer resource.
Understand performance and keep operational control.
Extend your workspace with the integrations in our public add-on catalog. Availability varies by plan; some connections need approval, credentials or a separate subscription.
CustomerEagle keeps security and tenant boundaries in the product architecture, with documentation for the decisions your team needs to review.
Read security detailsIt answers using content from your own knowledge base and shows the citation. When it isn't confident enough it hands the conversation to a human instead of guessing.
The AI detects the customer's language and answers in it automatically — tuned for European languages including English, Dutch, German, French, Spanish, Portuguese and Italian — even when your knowledge base is written in just one language.
The conversation is handed to your team's inbox with full context, or to a contact form outside business hours. Sensitive requests like refunds are always queued for human approval and never executed by the AI on its own.
Start a 30-day trial of the full workspace — no credit card — then bring in the channels, integrations and controls that fit your team.
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