Integration
AI-powered support in Facebook Messenger
Turn your Facebook Page's DMs into resolved conversations. The AI answers from your knowledge base; your team gets only what genuinely needs a human.
Sign in with your Meta account and pick the Facebook Page you want to connect — CustomerEagle is a Meta Tech Provider, so there's no developer app to build. Messenger DMs then arrive in the same inbox as every other channel, deduplicated, routed by your rules, and answered in the customer's language.
Status verified July 2026
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Facebook Messenger
How it connects
- 01Sign in with your Meta account as an admin of your business — no developer console needed.
- 02Pick the Facebook Page you want to connect from the list Meta shares with CustomerEagle.
- 03Messenger DMs start arriving in your CustomerEagle inbox immediately — no tokens, no manual webhook setup.
Facebook Messenger
What you get
- Instant, grounded AI answers in Messenger — day and night.
- Shared routing, SLAs and analytics with all your other channels.
- Instagram uses the exact same sign-in-with-Meta flow — no separate developer setup, just connect it from the same Channels page.
More channels & integrations
One inbox for every channel
Connect your channels once and every conversation lands in the same AI-first inbox — with shared routing, SLAs and analytics. Start a 30-day trial — no credit card required.
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One inbox for every channelFree plan · no credit card · EU hosting