Integration
AI-powered support for Instagram DMs
Your Instagram DMs are support tickets in disguise. Let the AI resolve the routine ones instantly and route the rest to your team — in the same inbox as everything else.
CustomerEagle connects to Instagram's professional-account messaging via Meta's API — sign in with your Meta account, no developer app required. DMs are matched to the same customer timeline as their web-chat or email conversations, so context never gets lost.
Status verified July 2026
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30 days free · No credit card required · Setup in minutes
Instagram
How it connects
- 01Link your Instagram account to a Facebook Page as a professional account, if you haven't already — a one-time setting on Instagram's side.
- 02Sign in with your Meta account in Settings → Channels and pick that Page — no developer app, no tokens to paste.
- 03Instagram DMs start flowing into your CustomerEagle inbox immediately.
Instagram
What you get
- Routine DM questions (shipping, sizing, availability) answered instantly by AI.
- One customer timeline across Instagram, Messenger, web chat and email.
- Human handoff with full context when the AI isn't confident.
More channels & integrations
One inbox for every channel
Connect your channels once and every conversation lands in the same AI-first inbox — with shared routing, SLAs and analytics. Start a 30-day trial — no credit card required.
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One inbox for every channelFree plan · no credit card · EU hosting