Integration
AI-powered support on WhatsApp
Meet customers where they already are. WhatsApp messages flow into the same AI-first inbox as your web chat and email — answered from your knowledge base, escalated to your team when it matters.
CustomerEagle is a Meta Tech Provider: you connect WhatsApp by signing in with your Meta account, not by creating a developer app or pasting API tokens. Messages are deduplicated, rate-limited and routed like every other channel — one customer timeline whether they write on your site or on WhatsApp.
Status verified July 2026
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WhatsApp Business
How it connects
- 01Sign in with your Meta account as an admin of your business — no developer account needed.
- 02Complete Meta's WhatsApp Embedded Signup and pick your WhatsApp Business number, or add one in the same flow.
- 03That's it — conversations start flowing into your CustomerEagle inbox immediately, with no webhook setup and no tokens to paste.
WhatsApp Business
What you get
- AI answers on WhatsApp with the same knowledge-base grounding as your web widget.
- One unified inbox: WhatsApp, web chat, email, Messenger and Instagram side by side.
- Official API — no phone emulators, no gray-area WhatsApp automation.
- WhatsApp uses the official WhatsApp Business API — Meta's per-conversation charges are billed by Meta directly to your WhatsApp Business Account.
More channels & integrations
One inbox for every channel
Connect your channels once and every conversation lands in the same AI-first inbox — with shared routing, SLAs and analytics. Start a 30-day trial — no credit card required.
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