Maximize your Zendesk investment without changing your workflows.
CustomerEagle lives right inside Zendesk, drafting responses and summarizing long email chains for your agents.
Intercept incoming Zendesk tickets via our AI widget. Only complex issues are escalated to human agents.
The AI automatically categorizes, tags, and assigns incoming Zendesk tickets to the correct department.
Augment your Zendesk workspace in days, not months.
Connect your Zendesk subdomain via OAuth. We sync your existing Macros, Help Center articles, and past ticket resolutions.
The system analyzes thousands of past tickets to understand your brand voice and resolution workflows.
The AI starts deflecting incoming tickets on your website while actively suggesting drafted replies inside the Zendesk Agent Workspace.
Instead of staring at a blank text box, agents open a Zendesk ticket and instantly see a pre-written, highly-accurate draft response generated by CustomerEagle. They just review and hit send.
Before an agent even sees the ticket, the AI has already read it, tagged it with the correct category (e.g., 'Billing', 'Bug Report'), assessed the sentiment, and routed it to the correct department.